Frequently Asked Questions
1
What is your cancellation policy?
I understand that life can be unpredictable and plans sometimes change. If you need to cancel or reschedule your appointment, I kindly ask that you provide at least 48 hours' notice.
Appointments cancelled with less than 48 hours' notice, or missed appointments, are non-refundable.
Thank you for your understanding.
2
How do I book a session?
Appointments can be booked easily online by selecting the "Book Now" button.
If you have any questions before booking, please feel free to get in touch.
3
Is there parking available nearby?
Yes. Our studio is located on Avery Hill in New Eltham. There is a mix of paid on-street parking spaces and free on-street parking spaces right on the Avery Hill and nearby side streets.
4
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4
What should I expect during my massage session?
Your appointment begins with a short consultation where we discuss your needs, any areas of tension, and what you would like to focus on during your treatment. The massage will then be tailored to you, whether you are looking for relaxation, relief from muscular tension, or support with stress and wellbeing.
5
Do I need to fill in a health form before my appointment?
Yes. All clients are asked to complete a consultation form prior to treatment. This ensures that each session is safe, appropriate, and fully tailored to your current health and individual needs, in line with professional and insurance requirements.
6
Is my health information kept private?
Yes. Your information is kept confidential and stored securely in line with data protection standards and my insurance requirements. You can request access to, correction of, or deletion of your personal data at any time.
7
How do I secure booking and make payment?
A £15 deposit is required to secure your appointment. The remaining balance is payable on the day of your appointment by cash or bank transfer. Any discount will be applied at the time of your appointment.
*Please note that different booking and payment terms may apply to appoinments booked through Treatwell.