Frequently Asked Questions
1
What is your cancellation policy?
I understand that life can be unpredictable and plans sometimes change. If you need to cancel or reschedule your appointment, I kindly ask that you provide at least 24 hours' notice.
Appointments cancelled with less than 24 hours' notice, or missed appointments, are non-refundable.
Thank you for your understanding.
2
How do I book a session?
Appointments can be booked easily online by selecting the "Book Now" button.
If you have any questions before booking, please feel free to get in touch.
3
Do you offer mobile massage, and which areas do you cover?
Yes. I now offer mobile massage, bringing treatments directly to you in the comfort of your own home. I currently cover the local Sidcup and surrounding areas. If you’re unsure whether I can travel to you, just get in touch and I’ll be happy to confirm.
4
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4
What should I expect during my massage session?
Your appointment begins with a short consultation where we discuss your needs, any areas of tension, and what you would like to focus on during your treatment. The massage will then be tailored to you, whether you are looking for relaxation, relief from muscular tension, or support with stress and wellbeing.
5
Do I need to fill in a health form before my appointment?
Yes. All clients are asked to complete a consultation form prior to treatment. This ensures that each session is safe, appropriate, and fully tailored to your current health and individual needs, in line with professional and insurance requirements.
6
Is my health information kept private?
Yes. Your information is kept confidential and stored securely in line with data protection standards and my insurance requirements. You can request access to, correction of, or deletion of your personal data at any time.
7
Do you bring all the equipment for mobile massage?
Yes. I bring everything needed for your treatment, including a professional massage table, fresh linens, towels and oils. You’re very welcome to use your own blanket or a favourite pillow if that helps you feel more comfortable and relaxed.